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Shipping Policy
- Shipping Costs
Shipping costs are calculated separately at checkout and may vary depending on the delivery location.
If applicable, shipping fees are calculated based on factors such as destination, carrier rates, and other applicable delivery factors, and the final amount will be displayed to you before completing your order. - Processing & Delivery Time
Orders are processed within 1–2 business days (excluding weekends and public holidays).
Estimated delivery times are 2–4 business days for orders within Lebanon and 5–10 business days for international orders, unless otherwise stated.
Delivery timelines are estimates only and may vary depending on location, carrier performance, or external factors beyond our control. - Shipping Method
Orders are shipped via DHL.
Tracking information will be provided where available. - Customs, Duties & Taxes (if applicable)
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included unless explicitly stated. - Delivery Issues
If a delivery fails due to incorrect or incomplete information provided by the customer, the customer may be responsible for applicable re-delivery fees, return costs, or additional charges, depending on the circumstances.
Shipping fees are non-refundable once the order has been dispatched. - Contact
If you have any questions regarding shipping, you may contact us at: info@arzea.co.